Need help with someone? support@VanMile.com

What is VanMile?
VanMile is a marketplace that connects Helpers who have a pickup truck or cargo vans with people who need help with moving objects that their vehicle cannot accommodate.
How much does VanMile cost?
We provide a price that's determined by distance, service type and load/unload time, see detail on Service page.
Is my bank information secure?
Security is one of the biggest considerations in everything we do. For payment transaction, we use the secure system powered by Stripe to process transactions. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.
How do I get a quote?
We will provide an estimate instantly while you request a service using app.
What info will I need to provide about my request?
  • A Pickup address
  • A Delivery address
  • A Service type (pickup & one man, truck & two men, or two men)
  • Photos for the items you want to move with a short description
  • A credit card information for service charge during ordering
What if I don’t have photos?
Take them with your phone. They help the movers prepare for your job.
Does VanMile move things within the same location?
Sure. Just make sure pickup and delivery are the same address. Ex: couch moved from one room to another, we can do this may consider using the helper service.
Do I have to tip my mover?
No. Tip if you’d like, but no pressure.
How does payment work?
All payment is handled in app, a credit card is required while you request a service.
What happens on the day of my move?
For the on-demand same day service, we will arrive within one hour with your picked time. You’ll receive an app notification that tracks the status of your Helper, and will allow you to see when they are on the way. You will also able to track the truck in real time during transport from start to finish.
Is there a cancellation fee?
No cancellation fee if you cancel your request in advance. However, If you cancel any request after helper has been dispatched, your credit card account will be charged $20 for Pickup and One Man request or 30$ for Pickup and Two Men request or $50 for Truck and Two Men request or $30 for Two Men request.
Is there anything VanMile won’t move?
We’ll move anything as long as it’s not alive, illegal or dangerous.
Will a VanMile Helper pack or disassemble/assemble my furniture?
VanMile Helpers will help carry and transport any items that easily fit into a pickup, truck; however, they are not required to pack boxes or disassemble/assemble furniture.
What if my item needs to be returned to the pickup location?
Given that your item can't be delivered, the return fee is the same as the VanMile price.
What happens if my item doesn't fit through the doorway of my home?
In the event your item can't be delivered because it doesn't fit through the door, we can leave the item outside your home or return it to the pickup location for a fee that is the same as the VanMile price.
How do you keep customers safe?
Helpers on the VanMile are ID'd and background checked.See More information about helper requirements This way you know exactly who is coming to assist you in your delivery.
How do I become a service provider (Helper)?
Learn more on our Helper page. We're looking forward to hearing
Can I ride the truck with the driver?
No.